Cookie Policy

1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to remember your preferences between visits.

We also use localStorage and sessionStorage — similar technologies built into your browser — to store chat session data and language preferences without needing server-side sessions.

2 Cookies We Use

Essential cookies — Required for the website to function. Cannot be disabled.

• shamil_chat_v3 (localStorage) — Stores your chat widget session: clientId, conversation history, name, and contact info. This allows the chat to persist between page refreshes. Cleared when you clear browser data.
• cw_sess_* (sessionStorage) — Tracks whether the chat widget has greeted you in the current browser session to prevent duplicate welcome messages. Automatically deleted when you close the browser tab.

Preference cookies — Remember your choices to improve your experience.

• lang (localStorage) — Stores your selected language (English, Arabic, Urdu, etc.) so you don't need to re-select it on every visit.

Analytics — Aggregate, anonymous usage data. No personal identifiers stored.

• We count daily page views using a server-side counter. No cookies are set for analytics — we use a simple server ping that records only the date, not who visited.
• No Google Analytics, Facebook Pixel, or any third-party analytics scripts are used on our site.

Authentication — Used only if you sign in with Google to leave a review.

• Firebase Authentication (Google) may set cookies for session management. These are strictly limited to the review sign-in flow and are managed by Google's infrastructure under their own privacy policy.

3 Local Storage Details

Unlike cookies, localStorage data is not sent to our servers on every request — it stays in your browser until you clear it. Here is a complete list of what we store:

• shamil_chat_v3 — Chat session data (clientId, messages, name, contact). Stored indefinitely until cleared by you.
• lang — Your language preference. A single short string like "en" or "ar".
• _cwPendingTrial (sessionStorage) — Temporary data if you submit the trial form before the chat widget loads. Automatically cleared once the widget picks it up.

None of this data is shared with third parties. It exists solely to improve your experience on our website.

4 Third-Party Cookies

We do not use advertising cookies or third-party tracking networks. The only third-party services that may set cookies are:

• Google Fonts — Font files loaded from Google's CDN. Google may set a short-lived cookie for CDN performance. See Google's Privacy Policy.
• Firebase (Google) — Used only during the Google sign-in flow for reviews. Cookies are session-scoped and managed by Google. See Firebase Privacy.

We do not use Facebook Pixel, TikTok Pixel, Google Analytics, Hotjar, Intercom, or any similar tracking tools.

5 Your Control

You have full control over cookies and local storage:

• Browser settings: All major browsers allow you to view, block, or delete cookies. Find your browser's instructions: Chrome · Firefox · Safari · Edge
• Developer Tools: In any browser, open DevTools (F12) → Application → Local Storage / Session Storage to view and delete our stored data directly.
• Effect of clearing: Clearing localStorage will reset your chat widget history and language preference. It will not affect your IPTV subscription — credentials are stored on our server, not in your browser.

Since our essential cookies are strictly functional (not advertising), there is no need for a cookie consent banner. We have designed our site to minimise data collection from the outset.

6 Updates to This Policy

We may update this Cookie Policy if we add new features that use different storage mechanisms. We will update the "Last updated" date at the top of this page and notify active subscribers of any material changes.

7 Contact

Questions about our use of cookies or local storage? Contact us: