Summary: We collect only what we need to provide our service. We never sell your data. You can request deletion at any time by contacting us via WhatsApp or Telegram.
1 Information We Collect
We collect information you provide directly to us and information generated through your use of our service.
Information you provide:
- Name and contact information (WhatsApp number or email address)
- Payment information (processed securely; we do not store card numbers)
- Communications you send us through our chat widget, WhatsApp, or Telegram
- Account preferences and subscription choices
Information collected automatically:
- Device type and operating system (for compatibility support)
- Pages visited on our website and approximate session duration
- IP address (used to determine country/region for service provisioning)
- Login timestamps if you sign in with Google via our reviews section
2 How We Use Your Information
We use the information we collect to:
- Provide, activate, and maintain your IPTV subscription
- Process payments and send subscription confirmation
- Respond to customer support inquiries via WhatsApp, Telegram, or our chat bot
- Send service-related notifications (renewal reminders, downtime alerts)
- Improve our service based on usage patterns
- Prevent fraud and ensure platform security
- Comply with applicable legal obligations
We do not use your data for advertising to third parties or sell it to marketing firms.
3 Information Sharing
We do not sell, trade, or rent your personal information. We may share data only in these limited circumstances:
- Service providers: Payment processors (e.g., bank transfers) and hosting providers who help us operate our service under strict confidentiality agreements.
- Legal requirements: If required by law, court order, or to protect the rights and safety of our users.
- Business transfers: In the event of a merger or acquisition, your data may be transferred — you will be notified beforehand.
4 Cookies & Tracking
Our website uses cookies and local storage to enhance your experience. See our full Cookie Policy for details. In summary:
- Essential cookies: Required for the website and chat widget to function (e.g., storing your chat session).
- Preference cookies: Remembering your language selection.
- Analytics: Aggregate, anonymous page view counts — no individual tracking or cross-site profiling.
You can clear cookies at any time through your browser settings without losing your subscription access.
5 Data Retention
We retain your personal data for as long as your account is active or as needed to provide you service. Specifically:
- Active subscription data: retained for the duration of your subscription plus 90 days
- Chat history: retained for up to 12 months for support quality purposes
- Payment records: retained for 7 years as required by financial regulations
- Website analytics (aggregate): retained indefinitely in anonymised form
You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us.
6 Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data ("right to be forgotten").
- Portability: Receive your data in a machine-readable format.
- Objection: Object to certain types of data processing.
- Withdraw consent: Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us via WhatsApp or Telegram. We will respond within 30 days.
7 Data Security
We implement industry-standard security measures to protect your information:
- HTTPS encryption for all data transmitted between your browser and our servers
- Encrypted storage for sensitive data at rest
- Access controls limiting who on our team can view personal data
- Regular security reviews of our systems
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you promptly.
8 Children's Privacy
Our service is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it promptly.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Notify active subscribers via WhatsApp or our chat bot
Continued use of our service after the effective date constitutes acceptance of the updated policy.